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OUR ADMINISTRATIVE TEAM

Looking for information about our studio, pricing, billing, costumes, etc.? These folks can help!

Emma Katherine

Emma Katherine

Studio Owner / Director

-Studio 109 owner since 2022
-Studio 109 Performance Troupe Director since 2021
-Certified wedding and event coordinator as of 2021 through QC Events Schooling
-Manager/Customer Service representative of Zoe & Company in Concord, NH from 2017-2021

Stephanie Jones

Stephanie Jones

Studio Manager

-Studio 109 Manager since 2014
-Studio 109 Office Manger 1998-2010
-Bachelor of Science in Business Management from New England College
-Associated Schools, Inc. Travel & Tourism
-Past customer service and management skills are credited to working as a manager at a globally known specialty clothing store, office manager at a small advertising company, supervisory experience at a big box retail and a reservation, ticket agent, and ramp agent with the fourth largest commuter airline in the world

Josie Gillette

Josie Gillette

Billing / Accounts Manager

-Studio 109 Account Manager at Studio 109 since 2020
-Customer service experience since 2006
-8 years of electronic data entry
-Over 7 years of staff training in customer service and reception
-Extensive customer service in regards to calls, processes, complaints and new customers, writing training manuals, scheduling, registration, insurance authorization and reporting
-5 years of reception with a corporate hospital, supervised operations room and assisted administration

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